At wi388, we understand that entrusting a platform with your personal information — your name, your Pakistani mobile number, your CNIC details, your JazzCash or EasyPaisa account — requires genuine confidence that the platform will handle that information responsibly, securely, and transparently. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, how long we retain it, and what rights you have over your own information.
These cards are a plain-English summary of our most important privacy positions. The full legally binding text follows in the policy sections below.
wi388 does not sell, rent, or trade your personal information to any third party for commercial purposes — full stop. The only parties who receive your data are those directly involved in operating the wi388 platform, fulfilling licensing obligations, or processing your payments through JazzCash, EasyPaisa, and Pakistani banks.
Every piece of data transmitted between your device and wi388's servers is protected by TLS 1.3 with 256-bit AES encryption — the same standard used by HBL and UBL for their internet banking platforms. Your CNIC details, payment information, and wi388 Login credentials are never transmitted or stored in plain text.
Pakistani players using wi388 have the right to access their personal data, request corrections, ask for deletion (subject to legal retention requirements), opt out of all marketing communications at any time, and request a portable copy of their account data. All such requests are handled within thirty (30) days of receipt by our privacy team.
wi388 collects only the personal data that is strictly necessary to operate the platform, fulfil our licensing obligations, and provide you with a secure and personalised service. We do not collect data speculatively or for purposes unrelated to the wi388 platform and our obligations as a licensed gaming operator.
Promotional emails, SMS notifications, and in-platform bonus alerts from wi388 are entirely optional. You can withdraw consent for any or all marketing communications at any time through your Account Settings or by contacting support. Opting out of marketing does not affect your ability to use any part of the wi388 platform.
wi388's data handling practices are governed by and audited under our international gaming licence. Our privacy programme is reviewed annually by independent auditors. Licensing conditions require us to maintain documented data protection policies, conduct staff training, and implement technical measures that meet international data security standards.
As a wi388 player, you hold specific rights over your personal data. These rights are meaningful and enforceable — not buried in the fine print.
Request a complete copy of all personal data wi388 holds about you. We will provide this within 30 days of a verified request.
If any personal data held by wi388 is inaccurate or incomplete, you have the right to have it corrected without undue delay.
Request deletion of your personal data where wi388 no longer has a legitimate reason to retain it, subject to legal and licensing obligations.
Ask wi388 to limit processing of your data in specific circumstances — for example while a data accuracy dispute is being resolved.
Receive your personal data in a structured, machine-readable format and transmit it to another controller where technically feasible.
Object to wi388 processing your data for direct marketing purposes. Objections to marketing are always upheld immediately without question.
Request human review of any significant decision made about your account purely by automated systems, including fraud detection outcomes.
Withdraw your consent to any processing based on consent (e.g., marketing) at any time, without affecting prior lawful processing.
This Privacy Policy ("Policy") describes how wi388 ("the Company", "we", "us", "our") collects, processes, stores, discloses, and protects personal data relating to individuals ("you", "the Player") who visit, register at, or use the wi388 online casino and sports betting platform at wi388.net ("the Platform").
This Policy applies to all personal data processed in connection with the wi388 Platform, including data collected during account registration, identity verification, deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods, platform navigation, customer support interactions, and any participation in promotions or loyalty programmes.
By accessing the Platform or creating a wi388 account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy is incorporated by reference into the wi388 Terms and Conditions. Where there is any conflict between this Policy and the Terms and Conditions on a data protection matter, this Policy shall prevail.
For the purposes of applicable data protection legislation, the data controller in respect of personal data processed through the wi388 Platform is the operator of wi388.net, operating under an international gaming licence. As data controller, wi388 determines the purposes and means of processing your personal data and is responsible for ensuring that processing complies with applicable data protection law and our licensing obligations.
wi388 has appointed a designated Privacy Contact responsible for overseeing compliance with this Policy and responding to data subject requests. The Privacy Contact can be reached via the contact details set out in Section 16 of this Policy.
The categories of personal data wi388 collects about you depend on how you interact with the Platform. The following table sets out the principal categories of personal data we collect and the context in which each is collected:
| Category | Data Elements | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number, nationality | Registration and KYC verification |
| Contact Data | Pakistani mobile number, email address, city/province of residence | Registration |
| KYC Documents | Scanned CNIC (front and back), proof of address, selfie photograph | Identity verification before withdrawal |
| Financial Data | Payment method identifiers (masked JazzCash / EasyPaisa / bank details), transaction history, deposit and withdrawal amounts in PKR | Deposits, withdrawals, and AML checks |
| Gaming Activity Data | Wager history, game session logs, betting patterns, win/loss records, bonus participation records | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type, device fingerprint, session tokens | Every platform visit and login |
| Communications Data | Live chat transcripts, support email content, complaint records | Customer support interactions |
| Marketing Preferences | Communication channel preferences, opt-in/opt-out records, promotion participation history | Account settings and promotional interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, cooling-off periods, session time data | Responsible gaming tool use |
wi388 collects your personal data through the following means:
wi388 processes your personal data only where there is a valid lawful basis for doing so. The applicable lawful bases for each principal processing activity are as follows:
wi388 uses the personal data it collects for the following specific purposes:
wi388 does not sell your personal data. We share your data only in the following circumstances and only with the categories of recipients listed below:
The wi388 Platform uses cookies and similar tracking technologies to operate correctly, maintain your session security, remember your preferences, and analyse Platform usage for improvement purposes. The categories of cookies used by wi388 are as follows:
You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Please note that disabling strictly necessary cookies will impair Platform functionality including wi388 Login and gameplay. Cookie consent preferences can also be managed through the cookie preference centre accessible from the Platform footer.
wi388 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and licensing obligations. The principal retention periods applicable to wi388 player data are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Five (5) years after account closure | Licensing and AML regulatory requirements |
| KYC Documents | Five (5) years after account closure | Mandatory under gaming licence and AML law |
| Financial Transaction Records | Five (5) years after each transaction | AML legislation and gaming licence audit requirements |
| Gaming Activity Logs | Three (3) years after account closure | Dispute resolution and responsible gaming monitoring |
| Support Communications | Three (3) years from last interaction | Quality assurance and dispute resolution |
| Technical / Log Data | Twelve (12) months | Security monitoring and fraud detection |
| Marketing Preference Records | Three (3) years from opt-out | Evidence of consent management and suppression lists |
| Self-Exclusion Records | Indefinite (or as required by licence) | Responsible gaming — to prevent re-registration |
On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with wi388's data destruction procedures. Where data has been anonymised, the anonymised dataset may be retained for statistical and analytical purposes without limitation, as it no longer constitutes personal data.
wi388 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or unlawful disclosure. Our principal security measures include:
wi388 is an internationally operated platform. In the course of providing its services to Pakistani players, personal data may be transferred to and processed in countries outside Pakistan. Such transfers may occur when data is processed by our cloud infrastructure providers, KYC verification partners, or game software providers operating in other jurisdictions.
Where personal data is transferred internationally, wi388 takes appropriate safeguards to ensure that the data receives a level of protection equivalent to that provided under this Policy. These safeguards include contractual clauses in data processing agreements with all international processors that bind them to security and confidentiality standards consistent with those applied by wi388.
The wi388 Platform is strictly prohibited to persons under the age of twenty-one (21) years. wi388 does not knowingly collect personal data from anyone under the age of 21. If wi388 discovers that personal data has been collected from a person under 21, the associated account will be immediately terminated, all data will be deleted to the extent not required to be retained for legal and regulatory purposes, and any balance held will be returned in accordance with wi388's licensing conditions.
Subject to applicable law and our licensing obligations, you have the following rights with respect to your personal data held by wi388:
To exercise any of the above rights, contact wi388 at [email protected] with the subject line "Privacy Rights Request". wi388 will acknowledge your request within forty-eight (48) hours and fulfil it within thirty (30) calendar days. Identity verification will be required before your request is processed to protect against fraudulent access requests.
With your consent, wi388 may send you promotional communications regarding bonuses, seasonal promotions, PSL and cricket betting offers, new game launches, and VIP loyalty programme updates. These communications may be delivered via SMS to your registered Pakistani mobile number, email to your registered address, or as in-platform notifications when you are logged into wi388.
You may withdraw your consent to receive marketing communications at any time through any of the following methods:
Opting out of marketing communications does not affect the delivery of transactional communications relating to your account — such as deposit confirmations, withdrawal notifications, security alerts, and policy update notices. These non-marketing communications are necessary for the operation of your Account and cannot be suppressed while your account remains active.
wi388 may update this Privacy Policy from time to time to reflect changes in applicable law, our licensing obligations, the services we offer, or our data processing practices. When we make material changes to this Policy — that is, changes that may significantly affect how we collect or use your personal data — we will notify you by posting a prominent notice on the wi388 Platform and, where required by law or where reasonably practicable, by communicating directly with you via your registered contact details.
The "Effective Date" and "Version" shown at the top of this Policy and in the metadata bar will be updated each time the Policy is revised. Continued use of the wi388 Platform following the effective date of any revised Policy constitutes your acceptance of the changes. The current version of this Policy is always available at wi388.net/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data wi388 holds about you, please contact wi388 through the following channels:
If you have a complaint about wi388's handling of your personal data, please first raise it with wi388 directly using the contact details above. wi388 will acknowledge all privacy complaints within forty-eight (48) hours and respond fully within thirty (30) calendar days.
If you are not satisfied with wi388's response to your privacy complaint, you may escalate the matter to the supervisory authority designated by wi388's licensing jurisdiction, or to the dispute resolution body designated under wi388's international gaming licence. Details of the applicable supervisory authority are available from wi388 support on written request.
Now that you understand how wi388 protects your personal data, you can play with confidence knowing your information is in safe hands. Log in and enjoy cricket betting, live casino, and slots — all with PKR deposits via JazzCash and EasyPaisa. Must be 21 or older.